Introduction
Coach Lou Coaching ("Coach Lou," "we," "us," or "our") provides online fitness and nutrition coaching services to clients in the United States. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book a consultation, or participate in our coaching programs.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
Information We Collect
We may collect the following categories of personal information:
Contact and account information
- Full name
- Email address
- Phone number
- Billing and payment-related information (processed by third-party payment providers)
Health and fitness information
- Body weight, measurements, and body composition data
- Progress photos and visual assessments
- Health questionnaires, injury history, and lifestyle information
- Training logs, nutrition habits, and goals you share with your coach
- Communications related to your coaching program
Technical and usage information
- IP address, browser type, and device information
- Pages visited, referring URLs, and interactions with our website
- Cookies and similar tracking technologies (see Cookies and Analytics below)
How We Use Your Information
We use personal information to:
- Deliver and personalize your one-on-one online coaching services
- Design training and nutrition programs tailored to your goals and circumstances
- Communicate with you about your program, appointments, and account
- Process payments and manage subscriptions or coaching packages
- Improve our website, services, and client experience
- Comply with legal obligations and enforce our Terms of Service
- Send service-related updates; marketing communications only where permitted and with your consent where required
We do not sell your personal information to third parties.
Health and Fitness Data
Information about your health, body, and fitness is treated as confidential. We collect and use this information solely to provide personalized coaching, monitor progress, and adjust your program. Access is limited to Coach Lou and authorized personnel who need it to deliver your services.
Our coaching services are not a substitute for medical care. Please see our Terms of Service for important health disclaimers.
How We Share Information
We may share personal information only in the following circumstances:
- Service providers: Trusted vendors who help us operate our business (e.g., scheduling tools such as Calendly, payment processors such as Stripe, email or messaging platforms, cloud storage, and analytics providers), subject to contractual obligations to protect your data
- Legal requirements: When required by law, regulation, legal process, or governmental request
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice where required by law
- With your consent: When you direct us to share information or otherwise agree
We do not sell or rent your personal information for advertising or data-broker purposes.
Cookies and Analytics
Our website may use cookies, pixels, and similar technologies to remember preferences, understand how visitors use the site, and improve performance. We may use analytics services such as Google Analytics or comparable tools that collect aggregated usage data.
You can control cookies through your browser settings. Disabling cookies may affect certain website features. Where required by law, we will provide additional notice and choices regarding non-essential cookies.
Data Retention
We retain personal information for as long as needed to provide coaching services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we take reasonable steps to delete or anonymize it.
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights (United States)
Depending on where you live, you may have rights regarding your personal information, including rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA, and similar state laws. These rights may include:
- The right to know what personal information we collect, use, and disclose
- The right to access a copy of your personal information
- The right to correct inaccurate personal information
- The right to delete personal information, subject to certain exceptions
- The right to opt out of the sale or sharing of personal information (we do not sell personal information)
- The right to limit use of sensitive personal information where applicable
- The right not to receive discriminatory treatment for exercising your privacy rights
To submit a request, contact us at privacy@coachlou.com. We will verify your request as required by law and respond within the timeframes applicable to your jurisdiction.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us and we will take steps to delete it.
Third-Party Links
Our website may contain links to third-party websites or tools (such as scheduling or social media platforms). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be posted on this page. Your continued use of our services after changes become effective constitutes acceptance of the updated policy where permitted by law.
Contact Us
For privacy questions or requests regarding your personal information, contact:
Coach Lou Coaching
Email: privacy@coachlou.com